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Welcome to Coinbase Support

Get support for your Coinbase account, trading, and security questions

Getting Started with Coinbase

Watch our 3-minute guide to setting up your account

24/7
Support Available
<2h
Average Response
98%
Satisfaction Rate
50+
Support Experts
4.9
Average Rating
25K+
Happy Customers
98%
Resolution Rate
100+
Countries Served

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Getting Started

Getting started

Learn the basics of using Coinbase and cryptocurrency

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Trading & Payments

Trading & payments

Buy, sell, and manage your cryptocurrency transactions

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Security

Security

Keep your account and assets safe and secure

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Account Management

Account management

Manage your profile, settings, and verification

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Troubleshooting

Troubleshooting

Resolve common issues and technical problems

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Contact Us

Contact us

Get in touch with our support team

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Meet Our Support Team

Emma T.

Emma T.

Senior Crypto Support Specialist

Online

With 5+ years in crypto support, I help users resolve issues quickly and securely. Your satisfaction and safety are my top priorities.

SPECIALTIES

Trading SupportTechnical IssuesPlatform Navigation
Rachel M.

Rachel M.

ID Verification Expert

Online

With 5+ years in crypto support, I help users resolve verification issues quickly and securely. Your identity safety is my top priority.

SPECIALTIES

KYC VerificationDocument ReviewIdentity Security
Marcus L.

Marcus L.

Wallet Recovery Specialist

Online

Specializing in wallet recovery and account access issues. I've helped thousands of users regain access to their crypto safely.

SPECIALTIES

Account Recovery2FA IssuesWallet Security
Sofia K.

Sofia K.

Payment & Withdrawal Support

Online

Expert in payment processing and withdrawal issues. I ensure your transactions are smooth and secure every time.

SPECIALTIES

Bank TransfersPayment IssuesWithdrawal Support
David D.

David D.

Fraud & Security Help Desk

Busy

Cybersecurity specialist focused on fraud prevention and account protection. Your security is my mission.

SPECIALTIES

Fraud PreventionSecurity AlertsAccount Protection
Alex R.

Alex R.

Technical Support Lead

Online

Leading our technical support team with expertise in platform issues, API problems, and advanced troubleshooting.

SPECIALTIES

API SupportPlatform IssuesAdvanced Troubleshooting

What Our Customers Say

"Emma helped me recover my account in less than 30 minutes. Outstanding support and very professional!"

John Martinez

John Martinez

Verified Customer🇺🇸

"Rachel walked me through the KYC process step by step. Made verification so much easier!"

Sarah Chen

Sarah Chen

Verified Customer🇨🇦

"Marcus saved my crypto! I thought I lost access forever but he recovered everything safely."

Michael Thompson

Michael Thompson

Verified Customer🇬🇧

"Sofia resolved my payment issue instantly. Best customer service I've experienced!"

Lisa Rodriguez

Lisa Rodriguez

Verified Customer🇲🇽

"David helped secure my account after suspicious activity. Very thorough and reassuring."

Alex Kim

Alex Kim

Verified Customer🇰🇷

"Alex fixed my API integration issues in minutes. Incredibly knowledgeable and helpful!"

David Park

David Park

Developer🇦🇺

"The 24/7 support is amazing. Got help at 2 AM and my issue was resolved immediately."

Robert Wilson

Robert Wilson

Verified Customer🇩🇪

"Clear explanations and patient support. They made crypto trading feel safe and accessible."

Emily Davis

Emily Davis

New Investor🇫🇷

"Fastest withdrawal processing I've seen. Support team is incredibly responsive and helpful."

Carlos Mendez

Carlos Mendez

Day Trader🇪🇸

"Professional, secure, and always available. Coinbase support sets the gold standard."

Nina Patel

Nina Patel

Business Owner🇮🇳

"They guided me through my first crypto purchase with patience and expertise. Highly recommend!"

Thomas Lee

Thomas Lee

First-time Buyer🇸🇬

"Excellent fraud protection. They caught suspicious activity before I even noticed it."

Grace Johnson

Grace Johnson

Long-term Investor🇿🇦

"International transfers made simple. Support team helped me navigate complex regulations easily."

Hassan Ali

Hassan Ali

International User🇦🇪

"Best crypto platform support. They treat every question seriously and provide detailed answers."

Kelly Zhang

Kelly Zhang

Crypto Enthusiast🇨🇳

"From beginner to advanced trader, their support team has been with me every step of the way."

Brian Foster

Brian Foster

Active Trader🇮🇪

"Wspaniała obsługa! Emma helped me understand crypto trading in my native language. Very professional and patient support team."

Piotr Kowalski

Piotr Kowalski

Verified Customer🇵🇱

"Marcus recovered my wallet after I lost my 2FA device. Incredible service and very secure process. Dziękuję!"

Anna Nowak

Anna Nowak

Crypto Investor🇵🇱

Need Help Right Now?

Our support team is available 24/7 to help you via live chat, email, or phone. You are never alone with Coinbase.

Live Chat

Instant support available

Email Support

Detailed assistance via email

Phone Support

Direct phone assistance

Frequently Asked Questions

Why can't I transfer from my wallet and why should I have to pay fee to activate my wallet before I can transfer?

Wallet activation is a security measure designed to protect your funds and ensure compliance with regulatory requirements. Here's why this process exists:

  • Security verification: The activation fee helps verify that you are the legitimate owner of the wallet and prevents unauthorized access.
  • Network requirements: Some blockchain networks require a minimum balance or activation fee to create and maintain wallet addresses.
  • Anti-fraud protection: This process helps prevent fraudulent activities and ensures compliance with financial regulations.
  • Account verification: The fee confirms your identity and links your wallet to your verified Coinbase account.

Once activated, you'll have full access to transfer, trade, and manage your cryptocurrency assets securely.

Why is my bitcoin transfer still pending and why should I pay fee to enable transfer?

Bitcoin transfers can remain pending for several reasons, and transfer enablement fees serve important purposes:

  • Network congestion: High transaction volume on the Bitcoin network can cause delays in processing.
  • Low transaction fees: Transactions with lower fees may take longer to be confirmed by miners.
  • Security holds: New accounts or large transactions may have additional security review periods.
  • Transfer enablement: This fee activates your account's transfer capabilities and ensures compliance with banking regulations.
  • Priority processing: The enablement fee can help prioritize your transaction in the network queue.

Most transfers complete within 24-48 hours after the enablement fee is processed. You can track your transaction status in your account dashboard.

After paying the fees to activate my wallet how long will it take for my wallet to be activated?

Wallet activation timing depends on several factors, but here's what you can typically expect:

  • Standard processing: Most wallet activations complete within 1-3 business hours after fee confirmation.
  • Network confirmation: The activation fee must be confirmed on the blockchain, which can take 10-60 minutes.
  • Account verification: Additional verification steps may add 2-24 hours to the process.
  • High volume periods: During busy times, activation may take up to 24-48 hours.
  • Weekend/holiday delays: Processing may be slower during non-business hours.

You'll receive email notifications and in-app alerts once your wallet is fully activated. If activation takes longer than 48 hours, please contact our support team.

Why should I pay a gas fee after activating my wallet?

Gas fees are an essential part of blockchain transactions and serve several important functions:

  • Network operation: Gas fees compensate miners/validators who process and secure your transactions on the blockchain.
  • Transaction priority: Higher gas fees can help your transactions get processed faster during network congestion.
  • Smart contract execution: Complex operations like token swaps or DeFi interactions require gas to execute properly.
  • Network security: Gas fees help prevent spam transactions and maintain network integrity.
  • Separate from activation: Gas fees are blockchain-level costs, separate from Coinbase's activation fees.

Gas fees vary based on network demand and transaction complexity. Coinbase displays estimated gas costs before you confirm any transaction, so you can make informed decisions.

How to verify your identity on Coinbase

Learn about the identity verification process and required documents

Understanding cryptocurrency fees

Learn about trading fees, network fees, and how they're calculated

Still need help?

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